Terms and conditions

1. Introduction

These Terms and Conditions apply to this website and to all transactions relating to products and services provided by Apicells Inc., a company located in Lowell, Massachusetts, United States (“Apicells”, “we”, “our”, or “us”).

By accessing this website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Additional agreements relating to specific products or services may also apply. In the event of any inconsistency between these Terms and Conditions and any additional agreement, the provisions of the additional agreement shall prevail.

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2. Binding Agreement

By registering with, accessing, or otherwise using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Continued use of the website constitutes acceptance of these Terms and Conditions.

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3. Electronic Communications

By using this website or communicating with us electronically, you consent to receive communications from us electronically, including by email and through the website. You agree that such communications satisfy any legal requirement that communications be in writing.

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4. Intellectual Property

All content, trademarks, logos, graphics, text, product descriptions, software, and other materials available on this website are the property of Apicells Inc. or its licensors and are protected by applicable intellectual property laws.

Unless expressly authorized in writing, you may not reproduce, distribute, modify, transmit, display, publish, sell, license, or otherwise exploit any content from this website.

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5. Newsletter

You may forward our electronic newsletters to individuals who may be interested in our products or services.

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6. Third-Party Websites

This website may contain links to third-party websites. We do not control or monitor such websites and are not responsible for their content, policies, or practices. Use of third-party websites is at your own risk.

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7. Responsible Use

You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions. You may not:

• Use the website for fraudulent or unlawful purposes;
• Interfere with the operation or security of the website;
• Upload or distribute malicious software;
• Conduct unauthorized data collection or scraping activities.

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8. User Accounts

If you create an account on this website, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You agree to notify us immediately of any unauthorized use of your account.

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9. Orders, Refunds, Returns, and Shipping

9.1 Order Acceptance and Processing

All orders placed through our online webshop are subject to acceptance and availability.

Once an order has been processed by Apicells Inc., it cannot be canceled, modified, or withdrawn. By placing an order, you acknowledge and accept that processed orders are final.

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9.2 Perishable and Temperature-Sensitive Products

Certain products sold by Apicells Inc. are temperature-sensitive, perishable, or require frozen or refrigerated transport conditions.

Customers are responsible for ensuring that:

• the delivery address provided is accurate and accessible;
• the recipient is available to receive the package upon delivery;
• any pickup from a relay point, carrier facility, or delivery location is completed promptly.

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9.3 Shipping Liability and Delivery Conditions

Apicells Inc.’s responsibility for shipment and temperature integrity of products extends only until the package reaches the final delivery relay, carrier facility, or designated delivery point within the transportation network.

Apicells Inc. shall not be liable for:

• delays caused by the recipient’s absence;
• closure of relay points or delivery locations;
• failure of the recipient to collect or receive the package in a timely manner;
• delivery delays attributable to the carrier after arrival at the final relay point;
• thawing, spoilage, degradation, or deterioration of products resulting from delayed pickup or acceptance by the recipient.

In such circumstances, the customer expressly agrees that:

• no refund shall be issued;
• no replacement or re-shipment shall be provided;
• Apicells Inc. bears no further liability regarding product condition after arrival at the final relay or delivery point.

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9.4 Returns and Right of Withdrawal

Due to the nature of perishable, biological, temperature-sensitive, or customized products, certain products sold by Apicells Inc. may not be eligible for return, exchange, or withdrawal rights where permitted by applicable law.

Where withdrawal rights legally apply, customers may exercise such rights within the legally required period by contacting us in writing.

Returned products must:

• remain unopened and unused;
• be maintained under required storage conditions;
• be returned in their original packaging.

Apicells Inc. reserves the right to refuse returns of products that cannot be safely resold or reused.

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10. User-Generated Content

If you post or submit content to this website, including reviews, comments, or other materials, you grant Apicells Inc. a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our business operations.

You agree not to submit unlawful, defamatory, infringing, or misleading content.

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11. Idea Submission

Unless otherwise agreed in writing, any suggestions, ideas, or submissions provided to Apicells Inc. may be used by us without restriction or compensation.

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12. Termination of Access

We reserve the right to suspend or terminate access to the website or services at our sole discretion, without prior notice, including in cases of violation of these Terms and Conditions.

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13. Disclaimer of Warranties and Limitation of Liability

This website and all products and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, Apicells Inc. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Apicells Inc. does not guarantee:

• uninterrupted or error-free website operation;
• uninterrupted availability of products;
• that products will meet all customer expectations or intended uses.

To the fullest extent permitted by law, Apicells Inc. shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, product degradation, or loss resulting from shipping delays or delivery failures attributable to third-party carriers or recipients.

Our maximum aggregate liability arising out of any order or transaction shall not exceed the total amount paid by the customer for the relevant products.

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14. Privacy

We are committed to protecting your personal information and processing data in accordance with applicable privacy laws and our Privacy Policy.

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15. Accessibility

Apicells Inc. strives to maintain website accessibility for all users. If you encounter accessibility issues, please contact us.

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16. Export Compliance

Customers agree to comply with all applicable export control laws and regulations of the United States and other relevant jurisdictions.

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17. Affiliate Relationships and Advertising

We may engage in affiliate marketing or sponsored advertising relationships and may receive compensation from certain third parties.

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18. Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without prior written consent from Apicells Inc.

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19. Breach of Terms

We reserve the right to take any appropriate action in response to violations of these Terms and Conditions, including suspension of access and legal action.

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20. Force Majeure

Apicells Inc. shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including carrier disruptions, weather events, customs delays, pandemics, strikes, or supply chain interruptions.

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21. Indemnification

You agree to indemnify and hold harmless Apicells Inc., its officers, employees, and affiliates from any claims, damages, liabilities, and expenses arising from your violation of these Terms and Conditions or misuse of the website or products.

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22. Waiver

Failure by Apicells Inc. to enforce any provision of these Terms and Conditions shall not constitute a waiver of such provision.

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23. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the state or federal courts located in Massachusetts.

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24. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Apicells Inc. regarding use of the website and purchase of products.

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25. Updates to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this website with a revised effective date.

Continued use of the website following such updates constitutes acceptance of the revised Terms.

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26. Contact Information

Apicells Inc.
Lowell, Massachusetts, USA

For any questions regarding these Terms and Conditions, please contact us through our official website contact form or customer support email.

For additional information, please contact us.